Course

OFFERING EXCELLENT CUSTOMER SERVICE

  Created by Nancy Wairimu
Category
Marketing
2 Reviews

0.00

Course Overview

By the end of this course, customer service representatives will be able to:

1. Identify best methods of dealing with specific customer behaviours such as legal threats, vulgarity and anger.

2. Project excellent methods of handling customers, in situations such as on calls, emails and physically.

3. Practice best methods of dealing with customers, to retain them.

Curriculum

Lecture 1.
4 Pages
Lecture 2
2 Pages
EXCELLING IN CUSTOMER SERVICE
3 Pages

Reviews

AK
4 months ago
Anthony Khamalishi

MM
3 months ago
Musyimi Maundu

Good

COURSE FEATURES
PRICING:
  • 199 Students
  • Duration: 4 hours
  • Lectures: 3
  • Videos: 0
  • Certificate of Completion
  • Downloadable Resources
COURSE CATEGORIES
  • Development
  • Business
  • IT & Software
  • Marketing
  • Lifestyle
  • Photography
  • Health & Fitness
  • Teacher Training
  • Music
  • Academics
  • Mobile Development
  • Baking and Pastry
  • Beauty And Makeup
  • Cybersecurity
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