OFFERING EXCELLENT CUSTOMER SERVICE
Created by Nancy Wairimu
Course Overview
By the end of this course, customer service representatives will be able to:
1. Identify best methods of dealing with specific customer behaviours such as legal threats, vulgarity and anger.
2. Project excellent methods of handling customers, in situations such as on calls, emails and physically.
3. Practice best methods of dealing with customers, to retain them.
Curriculum
Lecture 1.
Lecture 2
EXCELLING IN CUSTOMER SERVICE
Course Contains Questions - Enrol to Attempt
Reviews
AK
1 year ago
Anthony Khamalishi
MM
1 year ago
Musyimi Maundu
Good
ll
1 year ago
lydia lubanga
NK
1 year ago
Nicole Kabaki
Thank you. Well articulated. I gained a lot.
COURSE FEATURES
PRICE:
- 199 Students
- Duration: 4 hours
- Lectures: 3
- Videos: 0
- Certificate of Completion
- Downloadable Resources
COURSE CATEGORIES
- Development
- Business
- IT & Software
- Marketing
- Lifestyle
- Photography
- Health & Fitness
- Teacher Training
- Music
- Academics
- Mobile Development
- Baking and Pastry
- Beauty And Makeup
- Cybersecurity